End-to-end ServiceNow Implementation

  Belgium | Transportation

HR implementation that evolved to Propeller handling ownership of the entire platform, one of the most complete instances in Europe, with  ITSM, ITBM, ​HR, ITOM and Custom Apps.

​This customer had clear requirements to avoid customisations and, in some products, go back to vanilla. ​

The Propeller team was responsible for creating guidelines, defining roadmaps, and overseeing all current project and BAU changes. 

Hong Kong | Wellness

Our customer had an unstructured way of working, with no control of ITSM tool and processes. ​

Our team streamlined their processes and implemented an agile way of working, which delivered faster business value. ​

In 16 weeks, we delivered the ITSM PRO suite (Incident, Problem, Change, Service Request, Knowledge Base, MS Teams integration with Virtual Agent and Employee Centre) and ITOM Visibility with Discovery and Service Mapping. ​

The customer drastically reduced costs (less maintenance) and is now able to do fast modifications when needed, working more efficiently altogether.  ​

Singapore | Media

The Propeller team is helping a company in Singapore to build its omni-channel support, including all features from the ServiceNow CSM product, such as Virtual Agent, Mobile Application, Knowledge Base, Portal, Integration with Social Media, etc. 

Initially, our scope was limited to development. The expertise of our team made de customer decide to hand over the technical leadership and architecture to Propeller.