Privacy Policy
Effective Date: 01-01-2026
1. Our Commitment to Your Privacy
Propeller Professional Services ("Propeller," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you submit a lead generation form via LinkedIn or interact with our services.
We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong SAR (the "Ordinance") in our collection, use, and handling of personal data .
2. What Personal Data We Collect
When you submit a lead generation form through our LinkedIn ad, we may collect the following personal data:
| Data Category | Specific Information |
|---|---|
| Contact Information | Full name, email address, mobile number |
| Service Information | How long your organization has been using ServiceNow |
| Technical Data | Information automatically collected by LinkedIn (subject to LinkedIn's privacy policy) |
We collect this data directly from you when you voluntarily submit the form.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to your request for a ServiceNow ROI analysis | Your consent upon form submission |
| To contact you to discuss your ServiceNow implementation needs | Your consent |
| To provide information about our boutique ServiceNow consulting services | Your consent |
| To follow up on your inquiry and schedule consultations | Our legitimate business interest |
| To improve our services and understand market needs | Aggregated, anonymized data only |
We will not use your personal data for direct marketing purposes unless you have given us explicit consent to do so .
4. Disclosure of Your Personal Data
We do not sell, rent, or trade your personal data to third parties.
We may share your personal data only in the following limited circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | IT and cloud service providers (e.g., CRM, email hosting) who assist us in operating our business. These parties are contractually bound to protect your data. |
| Professional Advisors | Legal or accounting professionals, where necessary to comply with legal obligations |
| Legal Authorities | Where required by applicable law or regulation in Hong Kong |
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Inquiry records: Up to 1 year after our last contact with you, unless you request earlier deletion
- Client records: If you become a client, records will be retained in accordance with our client engagement policies
- Marketing data: Until you withdraw your consent
When personal data is no longer required, we will securely delete or anonymize it .
6. Data Security
We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including:
- Access controls limiting data access to authorized personnel only
- Secure storage systems
- Regular review of our security practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights Under Hong Kong Law
Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:
| Right | Description |
|---|---|
| Access | Request confirmation of whether we hold your personal data and request a copy |
| Correction | Request correction of any inaccurate personal data |
| Erasure | Request deletion of your personal data where it is no longer required |
| Withdraw Consent | Withdraw any consent you have previously provided |
To exercise these rights, please contact us using the details in Section 9 below. We will respond within 30 days as required by the Ordinance .
8. Cross-Border Data Transfers
Your personal data may be stored or processed outside of Hong Kong, including through cloud service providers. When we transfer your data outside Hong Kong, we take steps to ensure that adequate protection measures are in place to safeguard your data in accordance with the Ordinance .
9. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact us at: info@propellerps.com
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. The latest version will always be posted on our website. Any material changes will be communicated to you as required by applicable law.